Paul is a highly experienced ethnographic researcher who strives to understand people’s needs, aspirations, anxieties, hopes, and dreams.

He has led dozens of projects around the world; and speaks globally about design research, engagement methods, and building empathy to make a change. Paul has delivered service design projects and HCD capability building for private and public sector clients in health, justice, environment, financial regulation and financial services.

Paul was recently awarded an Australian Good Design Award® 2020: Best in class for ASIC’s Financial Wellbeing Network.